The mission of The Food Bank of Western Massachusetts is to feed our neighbors in need and lead the community to end hunger.


A Western Massachusetts where no one faces food insecurity and everyone has access to nutritious food.

Equity Statement:

At The Food Bank of Western Massachusetts, people experiencing hunger and food insecurity are the focus of our mission to feed our neighbors in need and lead the community to end hunger. We envision a Western Massachusetts where no one faces food insecurity and everyone has access to nutritious food.

We understand and continue to learn about the existence of systemic racism, class, and gender discrimination, as well as other injustices that contribute to the existence and perpetuation of hunger, food insecurity, and its many underlying causes.

We confront these injustices in ways that are consistent with our mission by developing solutions to hunger and food insecurity that are community-driven, honoring a diversity of needs and perspectives through active listening and community partnership.


  • Ensure equity in our service delivery
  • Define strategy, reach decisions, and allocate resources with active involvement of people with lived experience
  • Collaborate especially with disenfranchised communities in our work and decision making
  • Advance continuous improvement internally and externally, responding where bias, prejudices, and inequities appear
  • Uphold a diverse board of directors and workforce through proactive recruitment and retention
  • Deepen continuously our organizational culture of inclusion through:
    • Professional development, listening, and learning
    • Valuing different work and learning styles
    • Multi-lingual communication

Approved 1/12/22

Core Values

The Food Bank believes that everyone has the right to healthy food regardless of their circumstances. Therefore, our actions are guided by the following values:


  • We pursue collaborative approaches to solutions based on mutual respect, trust, and accountability.
  • We are committed to partnerships and sharing expertise to meet the immediate need for emergency food and address the underlying causes of hunger.


  • We seek community-based approaches that advance self-reliance and capacity, build on existing assets, and allow residents to take leadership of their own solutions to hunger.
  • We believe in the power of advocacy and education as a means to create change in communities.

Diversity and Inclusiveness

  • We strive to have the diversity of our community and the people we serve reflected in our staff and board of directors.
  • We believe that an understanding of the inequalities in access to food is essential to conducting our work.
  • We are committed to increasing cultural competence and inclusion in our organization.

Integrity and Accountability

  • We act with integrity in our use of resources, partnerships, organizational governance, and implementation of our mission.
  • We hold ourselves accountable to conducting our work efficiently, effectively and with excellence.


  • We believe all people should be treated with equal respect and dignity.

Staff Recognition

  • We recognize that the dedication and talent of our staff is the source of our success.
  • We support staff through professional growth opportunities, rewarding work, and recognition of accomplishments.
  • We believe that work-life balance is important in creating a productive and positive workplace.


  • We seek to maximize the impact and longevity of our programs and resources.
  • We value the commitment and investment of volunteers and supporters in sustaining our work.
  • We follow environmentally sustainable principles in our facility operations and workplace practices.


Strategic Plan 2020 - 2025

Feed our neighbors in need by providing more meals to more people more equitably

  • By 2025, we close the meal gap by distributing at least 11.6 M meals annually through food acquisition, distribution, and SNAP enrollment.
  • We prioritize child and elder hunger.
  • By 2025, the Meals per Person in Need (MPIN) in each of the four counties falls within an equitable range.
  • We increase the distribution of healthy food and increase the sources of nutritious food assistance to the Network.*

Lead and engage the community to end hunger

  • We steadily cultivate existing and new donors and volunteers to support The Food Bank.
  • We inform and educate the public about hunger, its underlying causes and its impact on households.
  • We advance the innovations of the Coalition to End Hunger (coalitiontoendhunger.org)
  • We lead the Network and the community in advocating for policies that address and end hunger.
  • We increase brand awareness of The Food Bank.

Strengthen The Food Bank and the Network to operate responsibly, effectively, safely and sustainably

  • We have effective and efficient practices to support The Food Bank and its programs.
  • We undertake a successful comprehensive campaign to assure resources to sustain our strategies.
  • We use data and technology to inform and implement our strategies and measure effective performance.
  • Our employees and board of directors are engaged and committed to The Food Bank’s mission and vision.
  • We serve the needs of our Network by facilitating ongoing communication to and from our members.
  • We support disaster response best practices with the Network and the community.
  • We support the Network to close the Meal Gap.

*The Network – the regional emergency food network composed of members of The Food Bank AND The Food Bank.