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Jobs | Staff Positions

TITLE:  HUMAN RESOURCES MANAGER            STATUS:  30 HRS/WEEK,EXEMPT

Summary:

The Human Resources Manager is responsible for developing, implementing, and administering strategies, policies, and programs for all human resources functions striving for positive employee relations and employee retention. The Manager will follow the Human Resource standards of performance established by the Executive Director, the Personnel Committee, and in compliance with relevant state and federal law. .

Job Components:

Primary Responsibilities

  • 1. Plan and implement Human Resources activities to support The Food Bank’s Strategic Plan. Establish, meet and measure specific Human Resources performance goals.
  • 2. In conjunction with hiring supervisors, coordinate all aspects of hiring processes including recruitment, selection, and orientation schedule.
  • 3. Develop, implement and oversee effective on-boarding / orientation program for new hires.
  • 4. Administer compensation program to ensure internal equity and competitiveness with non-profit market. Counsel management on appropriate compensation levels for existing employees and new hires.
  • 5. Oversee performance management to ensure effectiveness, compliance, and equity within organization; including annual performance reviews, performance improvement plans and disciplinary action.
  • 6. Manage workplace injury claims and lost time accidents with workers compensation insurer and medical professionals. Maintain appropriate records and ensure ongoing communication with appropriate personnel and affected parties.
  • 7. Determine and recommend employee relations practices necessary to establish a high level of employee morale. Keep the organization informed of best practices and new developments. Manage all aspects of work place investigations related to EEO, discrimination or harassment.
  • 8. Work with Directors and Managers to identify, develop and implement training options that address organizational needs and promote employee development and organizational effectiveness.
  • 9. Collaborate with accounting on personnel matters with fiscal implications and to ensure accurate payroll and benefit transactions are processed timely and in accordance with policy.
  • 10. Respond to inquiries regarding HR policies & procedures; provide coaching and counseling as appropriate. Make policy and program recommendations.
  • 11. Prepares employee separation documentation and coordinate exit procedures with appropriate personnel. Conducts exit interviews.
  • 12. Manage the maintenance of up-to-date records and tools such as HR Policy Manual, Employee Handbook, Supervisory Manual, various forms & checklist and job descriptions.
  • 13. Maintain employee personnel and medical files and respond to information requests as appropriate.
  • 14. Maintain DOT Drug and Alcohol Testing compliance by keeping abreast of any changes to DOT regulations.
  • 15. Keep abreast of legal requirements and government reporting regulations; minimize exposure and ensure compliance by advising/training supervisory staff, posting requirements, employee notifications, EEO reporting, etc
  • 16. Serve as liaison and provide documentation to Personnel Committee, such as personnel policies and procedures, benefits, and provide research as requested.
  • 17. Serve as liaison to staff committees.
  • 18. Occasional supervision of consultants and interns.
  • 19. Perform other duties as assigned by the Executive Director.

Job Specifications & Requirements:

Education & Experience

  • • Bachelors degree and 5 years Human Resources or related experience
  • • Considerable knowledge of personnel administration and strong comprehension of state & federal employment laws, rules & regulations.

Skills

  • • Demonstrated ability with MS Office
  • • Ability to plan, organize and prioritize work independently to meet deadlines
  • • Excellent interpersonal, problem-prevention & problem-solving skills
  • • Excellent written and oral communications skills; ability to organize complex information; writing sample required
  • • Record of providing good service, maintaining confidentiality and a high level of ethical behavior
  • Job Preferences:

    • • Human Resources certification(PHR or SPHR)
    • • Experience in a human services or other non-profit setting
    • • Management experience
    • • Bi-cultural, bilingual in Spanish

    How to Apply:

    Please mail resume and letter of interest to: The Food Bank, PO Box 160, Hatfield, MA 01038, or e-mail jobs@foodbankwma.org with the subject line HR2014.

    Résumés will be considered immediately. Search will continue until the position is filled.

    The Food Bank of Western Massachusetts is an equal opportunity employer encouraging excellence through diversity. In accordance with federal law and U.S. Department of Agriculture policy, this institution is prohibited from discriminating on the basis of race, color, national origin, sex, religion, age, disability, marital or familial status. To file a complaint of discrimination, write USDA, Director, Office of Civil Rights, Room 326-W, Whitten Building, 1400 Independence Avenue, SW, Washington, D.C. 20250-9410, or call 202/720-5964 (voice and TDD). USDA is an equal opportunity provider and employer.

    Category : Jobs | Staff Positions

    TITLE:  WAREHOUSE ASSOCIATE/DRIVER            STATUS:  FULL TIME,NON-EXEMPT

    Job Description:

    Assist with the daily operations of The Food Bank warehouse and serve as back-up driver.

    Job Components:

    Primary Responsibilities

    • • Organize stock of product within the warehouse
    • • Responsible for receiving all in-bound food and non-food products into the warehouse facility
    • • Responsible for load log maintenance and any other required receiving reporting and documentation
    • • Responsible to follow all receiving policies and procedures
    • • Responsible for placing pallet tags onto all inbound products; Responsible to ensure maintenance of pallet tags on pallets throughout the warehouse facility
    • • Restock available product as needed
    • • Prepare loads and ship products as needed
    • • Maintain the warehouse within Feeding America and health regulations

    Back-Up Responsibilities

    • • Drive CDL B truck and other food bank vehicles as needed

    General Responsibilities

    • • Perform all other duties as assigned by the Manager of Food Operations

    Job Specifications & Requirements:

    • • 1-year minimum experience in forklift operation and other materials-handling equipment
    • • Physical demands: standing, walking, driving, carrying, twisting, bending, swooping, twisting, pushing/pulling and handling paperwork. Lifting of objects weighing from 50 lbs consistently to 75 lbs occasionally.(medical exam required)
    • • Ability to work in all temperature zones
    • • Ability to work in a diverse team environment
    • • Good customer service skills
    • • Class D Drivers License and good driving record
    • • Ability to pass pre-employment drug test
    • • Excellent attendance
    • • Maintain a sanitary and safe work environment

    Job Preferences:

    • • Experience with food industry and food safety preferred
    • • Bi-lingual/bi-cultural in Spanish
    • • Proficiency in computer data entry in the Windows environment

    Reports to:Manager of Food Operations
    The overall success of the Food Bank depends on the participation of all staff in areas that cross boundaries of departments and individual jobs such as strategic planning, special events, diversity, and quality of work life. Serving on standing committees and ad hoc committees is encouraged and will be reflected in annual reviews.

    How to Apply:

    Please mail resume and letter of interest to: The Food Bank, PO Box 160, Hatfield, MA 01038, or e-mail jobs@foodbankwma.org with the subject line WABUD2014.

    Résumés will be considered immediately. Search will continue until the position is filled.

    The Food Bank of Western Massachusetts is an equal opportunity employer encouraging excellence through diversity. In accordance with federal law and U.S. Department of Agriculture policy, this institution is prohibited from discriminating on the basis of race, color, national origin, sex, religion, age, disability, marital or familial status. To file a complaint of discrimination, write USDA, Director, Office of Civil Rights, Room 326-W, Whitten Building, 1400 Independence Avenue, SW, Washington, D.C. 20250-9410, or call 202/720-5964 (voice and TDD). USDA is an equal opportunity provider and employer.

    Category : Jobs | Staff Positions

    TITLE:  AGENCY RELATIONS ASSOCIATE                         STATUS:  FULL TIME,NON-EXEMPT

    Job Description:

    Responsible for implementing services to member agencies including: customer service and customer check-in, and recording and assisting with monthly service reporting from member programs. Primary responsibility for shopper check-in and data entry of Monthly Service Reports.

    General Responsibilities:

    Customer Service

    • • Enforce Food Bank, Feeding America, USDA and MEFAP policies and procedures.
    • • Provide customer service to programs to include in-person, phone, fax and email communication.
    • • Staff and coordinate shopper check-in, including evolving check-in and/or check-out process for online ordering.
    • • Assist with onsite monitoring of member programs.

    Agency Communications, Training and Support

    • • Assist with the production of newsletters, product alerts and other member program communication in English and Spanish.
    • • Create and administer volunteer mystery shopper program for agency appreciation and accountability.
    • • Prepare and assist with presentation of monthly New Shopper Orientations and Online Ordering Training Sessions.

    Administrative

    • • Assist with maintaining member program files and electronic information.
    • • Perform administrative tasks for the department such as communication with member programs, maintenance of agency database and maintenance of member program files.
    • • Assist with gathering, entering, and evaluating member service data.

    Other duties as assigned by supervisor

    Job Specifications & Requirements:

    • • Minimum 2 years of client service or customer service experience
    • • Excellent telephone and in-person communication skills.
    • • Strong data entry, database management and database reporting skills
    • • MSWord, Excel and Outlook skills
    • • Must be fully bilingual in English and Spanish
    • • Access to a reliable automobile, clean drivers history and ability and willingness to occasionally travel throughout Hampden, Hampshire, Franklin and Berkshire Counties
    • • Experience working effectively in a variety of cultures and communities

    Optional Requirements (Experience a plus):

    • • Non-profit or human services experience
    • • Experience in food pantries or meal sites.
    • • Familiarity with food safety and food storage

    How to Apply:

    Please submit a cover letter and your résumé to: jobs@foodbankwma.org with the subject line ARA2014.

    The Food Bank of Western Massachusetts is an equal opportunity employer encouraging excellence through diversity.

    Résumés will be considered immediately. Search will continue until the position is filled.

    Category : Jobs | Staff Positions

    TITLE:  NUTRITION INTERN (unpaid)                         STATUS:  PART TIME (20-25 HRS/WEEK)

    Prerequisites: Senior Nutrition student or recent nutrition graduate preferred.

    Skills Needed:

    • • Experience with Microsoft Word, PowerPoint, Excel, and Publisher.
    • • The intern must be able to work independently as well as with Food Bank staff, be dependable, work with a diverse and low income population, pay careful attention to detail, and be organized, professional, and punctual.
    • • Reliable vehicle required.

    Primary Responsibility:

    • • Create presentations and corresponding handouts for workshops on the following topics: heart healthy/low sodium diet, weight reduction, diabetes management, and food safety.
    • • Assist with entering recipes into Food Processor SQL for nutritional analysis.
    • • May assist with outreach and recipe distribution at mobile markets and food samplings.
    • • May assist with recipe planning and food preparation for nutrition workshops or sampling events.
    • • Other special projects as needed.

    Best Practices for a Successful Internship:

    • • Strong diplomacy, written and interpersonal skills
    • • Strong organizational and time management skills
    • • Proficient in MS Office and internet

    How to Apply:
    Please submit a cover letter and your résumé to: jobs@foodbankwma.org with the subject line Nutrition Intern.

    The Food Bank of Western Massachusetts is an equal opportunity employer encouraging excellence through diversity.

    THE FOOD BANK IS A FRAGRANCE FREE WORKPLACE. WE ASK THAT ALL CANDIDATES INVITED TO INTERVIEWS REFRAIN FROM WEARING STRONG FRAGRANCES OR PERFUMES.
    In accordance with federal law and U.S. Department of Agriculture policy, this institution is prohibited from discriminating on the basis of race, color, national origin, sex, religion, age, disability, marital or familial status. To file a complaint of discrimination, write USDA, Director, Office of Civil Rights, Room 326-W, Whitten Building, 1400 Independence Avenue, SW, Washington, D.C. 20250-9410, or call 202/720-5964 (voice and TDD). USDA is an equal opportunity provider and employer.

    Category : Jobs | Staff Positions

    TITLE:  AGENCY TRAINING COORDINATOR (VISTA)                         STATUS:  FULL TIME (40 HRS)

    The Food Bank of Western Massachusetts, in partnership with the New England Farm Workers Council, is seeking a full-time AmeriCorps VISTA Agency Training Coordinator.

    Job Description:

    The Agency Training Coordinator will work with the emergency food network throughout Western MA to increase the capacity of Food Bank member agencies to move more food to more people more equitably. The Coordinator will build capacity by planning trainings for member agencies, enabling agencies to access more food through an existing remote depot drop location, and assessing the feasibility of expanding current Food Bank services to include a new depot drop, school pantries, and a senior pantry. This position will be based in Hatfield but will require extensive travel throughout all four counties.

    Primary Responsibility:

    • • Work with the Agency Resource Coordinator and the Director of Programs to expand the current Agency Training Institute by increasing the number and type of training opportunities, adjusting the times of trainings to better meet the needs of agencies, and increasing access to training materials by putting them online.
    • • Carry out all logistical planning necessary for each training, including securing a location, identifying and recruiting trainers, ordering food, printing training materials, registering participants, etc.
    • • Use an evaluation tool to evaluate the learning outcomes of each training. Report results to the trainer, the Agency Resource Coordinator, and the Director of Programs.
    • • Coordinate the weekly Berkshire County Depot Drop, including record-keeping and reporting.
    • • Work with the Agency Resource Coordinator, Agency Relations, and Food Operations to conduct research to assess the feasibility of opening a new depot drop location in Hampden County.
    • • Conduct research to determine the feasibility of opening school and/or senior pantries. Develop a concept paper that will guide The Food Bank in its decision-making process by identifying opportunities and challenges.
    • • Assist as needed with The Food Bank’s Agency Credits (ACE) and Capacity Building Mini-Grants processes for member agencies
    • • Develop and provide reports as necessary
    • • Other duties as assigned

    Job Specifications & Requirements:

      Communications – Must have very strong communication skills, including:

    • • Comfort communicating in writing and verbally
    • • Ability to present information succinctly, clearly, and professionally, both verbally and in writing.
    • • Comfort communicating with others in person, on the phone and by email
    • Computer – Must have strong computer skills, including:

    • • Word—ability to write, edit, and format professional documents including memos, reports, and letters
    • • Excel—ability to input, manipulate, and format data; create and use basic formulas; read and understand spreadsheets
    • • PowerPoint—ability to create and edit professional PowerPoint presentations
    • • Internet—ability to conduct research online
    • Interpersonal – Must have strong interpersonal skills, including:

    • • Experience and comfort working in a variety of cultures and communities
    • • Ability to work well within a team
    • • Willingness to be flexible in a changing environment
    • Organization

    • • Strong organizational and time management skills
    • • Ability to meet established objectives on time
    • Other

    • • Knowledge of and experience with issues related to hunger, poverty, and nutrition
    • • Willingness and ability to think creatively to solve problems and overcome challenges
    • • Ability to drive, excellent driving history, and access to a reliable vehicle. Willingness to drive extensively throughout Western Mass.
    • Time Commitment:

      This is a one year, full-time position. Because AmeriCorps VISTA service requires full immersion in the project and community, both full- and part-time employment are strictly prohibited — no exceptions – including political and religious activities. For more information, please review the AmeriCorps VISTA Terms, Conditions and Benefits information available here – http://bit.ly/1dAs2FM.

      Housing:

      AmeriCorps VISTA volunteers are responsible for their own housing.

      AmeriCorps VISTA Program Benefits:

    • • $1,026 monthly living allowance, paid biweekly
    • • Segal Education Award ($5,645) or End-of-Service stipend ($1,500)
    • • Health benefits*
    • • Opportunity to forbear student loans while in service
    • • Relocation assistance (if applicable)
    • • Childcare assistance (if applicable)
    • • Optional life insurance
    • • One year non-competitive status for federal government positions
    • • A network of over 180,000 AmeriCorps VISTA members and alumni
    • How to Apply:

      Please submit a cover letter and your résumé to: jobs@foodbankwma.org with the subject line ATC2014.

      *Health benefits provided by participating in the AmeriCorps VISTA program currently do not meet the individual mandate of the Affordable Care Act. If an AmeriCorps VISTA volunteer does not enroll in a separate program to meet this mandate, they may be assessed a penalty payment.

      The Food Bank of Western Massachusetts is an equal opportunity employer encouraging excellence through diversity.

      Résumés will be considered immediately. Search will continue until the position is filled.

    Category : Jobs | Staff Positions

    TITLE:  WAREHOUSE ASSOCIATE                         STATUS:  FULL TIME (40 HRS), NON-EXEMPT

    Job Description:

    The Warehouse Associate is responsible for conducting daily order selection and other related tasks to distribute food to our member agencies in order to advance the goals of the Food Operations Division of The Food Bank of Western Massachusetts.

    Primary Responsibility:

    • 1. Pick orders
      • • Carry out pre-shift checks of equipment
      • • Handle paperwork
      • • Read order sheets to locate individual items within warehouse
      • • Remove full case(s) of product from storage rack and place on pallet
      • • Safely maneuver pallet on an electric pallet jack until order is complete
      • • Ensure item pick accuracy and safety of product to prevent damage
      • • Inform supervisor of any discrepancies in case quantity and/or product description
      • • Manually wrap pallets by circling load with roll of plastic wrap until secure
    • 2. Prepare, load and ship product as needed
      • • Load and unload orders and/or product onto trucks with pallet jack
      • • Ensure loads are properly labeled prior to loading
    • 3. Restock products as needed
      • • Ensure all products being stored have identification labels
      • • In some cases, attach pallet identification labels to the pallets
    • 4. Keep work area tidy by picking up scrap wood, paper, plastic wrappers, and broken pallets
    • 5. Maintain warehouse clean and within safety standards.
    • 6. Maintain warehouse within Feeding America standards and industry regulations.

    Back-up Responsibility:

    1. Release orders to member agency representatives in a professional manner
    2. Maintain and monitor orderly and safe agency shopping area
    3. Provide assistance in our volunteer sorting room

    Job Specifications & Requirements:

    • • 1-year minimum experience in forklift operation and other materials-handling equipment
    • • Physical demands: standing, walking, driving, carrying, twisting, bending, swooping, twisting, pushing/pulling and handling paperwork Lifting of objects weighing from 50 lbs consistently to 75 lbs occasionally. (medical exam required)
    • • Ability to work in all temperature zones
    • • Ability to work in a diverse team environment
    • • Good customer service skills
    • • Class D Drivers License and good driving record
    • • Ability to pass pre-employment drug test
    • • Excellent attendance
    • • Maintain a sanitary and safe work environment

    Job Preferences:

    • • Experience with food industry and food safety preferred
    • • Bi-lingual/bi-cultural in Spanish
    • • Proficiency in computer data entry in the Windows environment

    Reports to:

    Manager of Food Operations

    How to Apply:

    Please submit a cover letter and your résumé to: jobs@foodbankwma.org with the subject line WHA2014.

    The Food Bank of Western Massachusetts is an equal opportunity employer encouraging excellence through diversity.

    Résumés will be considered immediately. Search will continue until the position is filled.

    Category : Jobs | Staff Positions