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Jobs | Staff Positions

TITLE:  DRIVER – MOBILE FOOD BANK/WAREHOUSE ASSOCIATE            STATUS:  FULL TIME,NON-EXEMPT

Job Description:

Assists the Manager of Food Operations to fulfill distribution and delivery goals, principally preparing goods for delivery, picking, loading and driving. The position’s primary responsibility is to deliver food to the Mobile Food Bank sites, and work with site coordinators to facilitate activities at each Mobile Food Bank distribution. When not working on Mobile Food Bank, this position provides warehouse support, picking orders and handling inventory as needed.

Job Components:

  • • Follow the standards of performance established by the Manager of Food Operations for receiving and handling delivery orders, picking, and shipping product
  • • Work directly with the Food Distribution Coordinator regarding schedule and routes for product pick-ups and deliveries
  • • Pick, prepare, and load product for distribution
  • • Arrive at Mobile Food Bank site ½ hour before the beginning of distribution, unload truck and work with site coordinator to ensure a smooth flow of products
  • • At the end of each Mobile distribution, load leftover product back onto the truck or coordinate with local agency to transfer food to their truck or storage location
  • • Maintain, replenish, repair or replace all supplies related to the Mobile distribution (tables, sandwich boards, traffic cones, tents, etc)
  • • Maintain all delivery records, health and safety standards for vehicles
  • • Deliver products to agencies in coordination with agency personnel and as directed by Manager of Food Operations
  • • Provide general assistance in the warehouse
  • • Emphasize quality customer service in all interactions with agency personnel.
  • • All other duties as assigned by supervisor
  • Job Specifications & Requirements:

    • • Class B (CDL) license, good driving record
    • • Medium-heavy physical demands: standing and walking, pushing/pulling, sweeping, twisting, handling, and ability to lift up to 80 pounds, (medical exam required)
    • • 1 yr. minimum experience in forklift operation and other materials-handling equipment
    • • Ability to pass pre-employment drug test
    • • Knowledge of western Massachusetts geography
    • • Strong customer service and interpersonal communication skills
    • • Good attendance
    • • Expected to drive in a variety of weather conditions
    • Reports to: Manager of Food Operations

      How to Apply:

      Please mail resume and letter of interest to: The Food Bank, PO Box 160, Hatfield, MA 01038, or e-mail jobs@foodbankwma.org with the subject line DWA2014.

      Résumés will be considered immediately. Search will continue until the position is filled.

      The Food Bank of Western Massachusetts is an equal opportunity employer encouraging excellence through diversity. THE FOOD BANK IS A FRAGRANCE FREE WORKPLACE. WE ASK THAT ALL CANDIDATES INVITED TO INTERVIEWS REFRAIN FROM WEARING STRONG FRAGRANCES OR PERFUMES.
      In accordance with federal law and U.S. Department of Agriculture policy, this institution is prohibited from discriminating on the basis of race, color, national origin, sex, religion, age, disability, marital or familial status. To file a complaint of discrimination, write USDA, Director, Office of Civil Rights, Room 326-W, Whitten Building, 1400 Independence Avenue, SW, Washington, D.C. 20250-9410, or call 202/720-5964 (voice and TDD). USDA is an equal opportunity provider and employer.

Category : Jobs | Staff Positions

TITLE:  WAREHOUSE ASSOCIATE/DRIVER            STATUS:  FULL TIME,NON-EXEMPT

Job Description:

Assist with the daily operations of The Food Bank warehouse and serve as back-up driver.

Job Components:

Primary Responsibilities

  • • Organize stock of product within the warehouse
  • • Responsible for receiving all in-bound food and non-food products into the warehouse facility
  • • Responsible for load log maintenance and any other required receiving reporting and documentation
  • • Responsible to follow all receiving policies and procedures
  • • Responsible for placing pallet tags onto all inbound products; Responsible to ensure maintenance of pallet tags on pallets throughout the warehouse facility
  • • Restock available product as needed
  • • Prepare loads and ship products as needed
  • • Maintain the warehouse within Feeding America and health regulations

Back-Up Responsibilities

  • • Drive CDL B truck and other food bank vehicles as needed

General Responsibilities

  • • Perform all other duties as assigned by the Manager of Food Operations

Job Specifications & Requirements:

  • • 1-year minimum experience in forklift operation and other materials-handling equipment
  • • Physical demands: standing, walking, driving, carrying, twisting, bending, swooping, twisting, pushing/pulling and handling paperwork. Lifting of objects weighing from 50 lbs consistently to 75 lbs occasionally.(medical exam required)
  • • Ability to work in all temperature zones
  • • Ability to work in a diverse team environment
  • • Good customer service skills
  • • Class D Drivers License and good driving record
  • • Ability to pass pre-employment drug test
  • • Excellent attendance
  • • Maintain a sanitary and safe work environment

Job Preferences:

  • • Experience with food industry and food safety preferred
  • • Bi-lingual/bi-cultural in Spanish
  • • Proficiency in computer data entry in the Windows environment

Reports to:Manager of Food Operations
The overall success of the Food Bank depends on the participation of all staff in areas that cross boundaries of departments and individual jobs such as strategic planning, special events, diversity, and quality of work life. Serving on standing committees and ad hoc committees is encouraged and will be reflected in annual reviews.

How to Apply:

Please mail resume and letter of interest to: The Food Bank, PO Box 160, Hatfield, MA 01038, or e-mail jobs@foodbankwma.org with the subject line WABUD2014.

Résumés will be considered immediately. Search will continue until the position is filled.

The Food Bank of Western Massachusetts is an equal opportunity employer encouraging excellence through diversity. In accordance with federal law and U.S. Department of Agriculture policy, this institution is prohibited from discriminating on the basis of race, color, national origin, sex, religion, age, disability, marital or familial status. To file a complaint of discrimination, write USDA, Director, Office of Civil Rights, Room 326-W, Whitten Building, 1400 Independence Avenue, SW, Washington, D.C. 20250-9410, or call 202/720-5964 (voice and TDD). USDA is an equal opportunity provider and employer.

Category : Jobs | Staff Positions

TITLE:  BROWN BAG COORDINATOR                         STATUS:  FULL TIME,NON-EXEMPT

Job Description:

Assist in the daily management of the Brown Bag Program and coordination of program administration. A 40-hour/week non-exempt position. The Brown Bag Coordinator is based at The Food Bank’s warehouse/office in Hatfield, but is required travel to Brown Bag sites throughout the 4 counties of western Massachusetts. Mileage will be reimbursed.

Job Components:

Program Coordination

  • • Coordinate all Brown Bag distribution sites, including site scheduling and rescheduling, member registration and eligibility documentation, and coordination of deliveries from The Food Bank
  • • Oversee record-keeping for Brown Bag Program, ensuring both accuracy and timeliness of data entry, and ensuring timely notification of Brown Bag applicants’ status
  • • Prepare weekly food orders
  • • Work collaboratively with Food Distribution staff to ensure quality of food selection
  • • Coordinate annual program renewal process, including supervision of Brown Bag renewal intern or temporary employee
  • • Assist eligible seniors to register/renew registration for Brown Bag program
  • • Maintain positive relationship with sites, including constructive problem-solving
  • • Assist with development of monthly newsletter

Reporting

  • • Submit monthly program reports, including quarterly program metrics
  • • Assist with requests for data from other departments
  • • Work collaboratively with Brown Bag Program Associate to provide data entry and clerical support for Brown Bag program, including preparation of daily distribution paperwork, processing of member applications, and database entry of site transactions
  • • Maintain program, financial and statistical records

Administrative

  • • Represent the Brown Bag program on various committees, task forces and teams within The Food Bank
  • • Assist the Agency Relations Manager with program planning, including program evaluation and the development and implementation of annual outreach plans
  • • Assist with the coordination of volunteer/intern recruitment and training
  • • Other duties as assigned by Agency Relations Manager

Job Specifications & Requirements:

  • • Minimum high school education and 2 years experience in customer service or non-profit client service
  • • Demonstrated ability in word processing, spreadsheets and data entry
  • • Class D Drivers License and good driving record
  • • Access to a reliable automobile, needed on a daily basis, used to travel to sites on a daily basis
  • • Medium physical demands: Standing and walking, pushing/pulling, handling, and ability to lift up to 25 pounds
  • • Good written and oral communication skills (face-to-face and by telephone)
  • • Bilingual in Spanish
  • • Experience and comfort working in a variety of cultures and communities and an understanding of multi-generational communities

Job Preferences:

  • • Experience in elder services or nutrition
  • • Non-profit direct services experience
  • • Bachelors degree

How to Apply:

Please submit a cover letter and your résumé to: jobs@foodbankwma.org with the subject line BBC2014.

The Food Bank of Western Massachusetts is an equal opportunity employer encouraging excellence through diversity.

Résumés will be considered immediately. Search will continue until the position is filled.

Category : Jobs | Staff Positions

TITLE:  AGENCY RELATIONS ASSOCIATE                         STATUS:  FULL TIME,NON-EXEMPT

Job Description:

Responsible for implementing services to member agencies including: customer service and customer check-in, and recording and assisting with monthly service reporting from member programs. Primary responsibility for shopper check-in and data entry of Monthly Service Reports.

General Responsibilities:

Customer Service

  • • Enforce Food Bank, Feeding America, USDA and MEFAP policies and procedures.
  • • Provide customer service to programs to include in-person, phone, fax and email communication.
  • • Staff and coordinate shopper check-in, including evolving check-in and/or check-out process for online ordering.
  • • Assist with onsite monitoring of member programs.

Agency Communications, Training and Support

  • • Assist with the production of newsletters, product alerts and other member program communication in English and Spanish.
  • • Create and administer volunteer mystery shopper program for agency appreciation and accountability.
  • • Prepare and assist with presentation of monthly New Shopper Orientations and Online Ordering Training Sessions.

Administrative

  • • Assist with maintaining member program files and electronic information.
  • • Perform administrative tasks for the department such as communication with member programs, maintenance of agency database and maintenance of member program files.
  • • Assist with gathering, entering, and evaluating member service data.

Other duties as assigned by supervisor

Job Specifications & Requirements:

  • • Minimum 2 years of client service or customer service experience
  • • Excellent telephone and in-person communication skills.
  • • Strong data entry, database management and database reporting skills
  • • MSWord, Excel and Outlook skills
  • • Must be fully bilingual in English and Spanish
  • • Access to a reliable automobile, clean drivers history and ability and willingness to occasionally travel throughout Hampden, Hampshire, Franklin and Berkshire Counties
  • • Experience working effectively in a variety of cultures and communities

Optional Requirements (Experience a plus):

  • • Non-profit or human services experience
  • • Experience in food pantries or meal sites.
  • • Familiarity with food safety and food storage

How to Apply:

Please submit a cover letter and your résumé to: jobs@foodbankwma.org with the subject line ARA2014.

The Food Bank of Western Massachusetts is an equal opportunity employer encouraging excellence through diversity.

Résumés will be considered immediately. Search will continue until the position is filled.

Category : Jobs | Staff Positions

TITLE:  NUTRITION INTERN (unpaid)                         STATUS:  PART TIME (20-25 HRS/WEEK)

Prerequisites: Senior Nutrition student or recent nutrition graduate preferred.

Skills Needed:

  • • Experience with Microsoft Word, PowerPoint, Excel, and Publisher.
  • • The intern must be able to work independently as well as with Food Bank staff, be dependable, work with a diverse and low income population, pay careful attention to detail, and be organized, professional, and punctual.
  • • Reliable vehicle required.

Primary Responsibility:

  • • Create presentations and corresponding handouts for workshops on the following topics: heart healthy/low sodium diet, weight reduction, diabetes management, and food safety.
  • • Assist with entering recipes into Food Processor SQL for nutritional analysis.
  • • May assist with outreach and recipe distribution at mobile markets and food samplings.
  • • May assist with recipe planning and food preparation for nutrition workshops or sampling events.
  • • Other special projects as needed.

Best Practices for a Successful Internship:

  • • Strong diplomacy, written and interpersonal skills
  • • Strong organizational and time management skills
  • • Proficient in MS Office and internet

How to Apply:
Please submit a cover letter and your résumé to: jobs@foodbankwma.org with the subject line Nutrition Intern.

The Food Bank of Western Massachusetts is an equal opportunity employer encouraging excellence through diversity.

THE FOOD BANK IS A FRAGRANCE FREE WORKPLACE. WE ASK THAT ALL CANDIDATES INVITED TO INTERVIEWS REFRAIN FROM WEARING STRONG FRAGRANCES OR PERFUMES.
In accordance with federal law and U.S. Department of Agriculture policy, this institution is prohibited from discriminating on the basis of race, color, national origin, sex, religion, age, disability, marital or familial status. To file a complaint of discrimination, write USDA, Director, Office of Civil Rights, Room 326-W, Whitten Building, 1400 Independence Avenue, SW, Washington, D.C. 20250-9410, or call 202/720-5964 (voice and TDD). USDA is an equal opportunity provider and employer.

Category : Jobs | Staff Positions

TITLE:  AGENCY TRAINING COORDINATOR (VISTA)                         STATUS:  FULL TIME (40 HRS)

The Food Bank of Western Massachusetts, in partnership with the New England Farm Workers Council, is seeking a full-time AmeriCorps VISTA Agency Training Coordinator.

Job Description:

The Agency Training Coordinator will work with the emergency food network throughout Western MA to increase the capacity of Food Bank member agencies to move more food to more people more equitably. The Coordinator will build capacity by planning trainings for member agencies, enabling agencies to access more food through an existing remote depot drop location, and assessing the feasibility of expanding current Food Bank services to include a new depot drop, school pantries, and a senior pantry. This position will be based in Hatfield but will require extensive travel throughout all four counties.

Primary Responsibility:

  • • Work with the Agency Resource Coordinator and the Director of Programs to expand the current Agency Training Institute by increasing the number and type of training opportunities, adjusting the times of trainings to better meet the needs of agencies, and increasing access to training materials by putting them online.
  • • Carry out all logistical planning necessary for each training, including securing a location, identifying and recruiting trainers, ordering food, printing training materials, registering participants, etc.
  • • Use an evaluation tool to evaluate the learning outcomes of each training. Report results to the trainer, the Agency Resource Coordinator, and the Director of Programs.
  • • Coordinate the weekly Berkshire County Depot Drop, including record-keeping and reporting.
  • • Work with the Agency Resource Coordinator, Agency Relations, and Food Operations to conduct research to assess the feasibility of opening a new depot drop location in Hampden County.
  • • Conduct research to determine the feasibility of opening school and/or senior pantries. Develop a concept paper that will guide The Food Bank in its decision-making process by identifying opportunities and challenges.
  • • Assist as needed with The Food Bank’s Agency Credits (ACE) and Capacity Building Mini-Grants processes for member agencies
  • • Develop and provide reports as necessary
  • • Other duties as assigned

Job Specifications & Requirements:

    Communications – Must have very strong communication skills, including:

  • • Comfort communicating in writing and verbally
  • • Ability to present information succinctly, clearly, and professionally, both verbally and in writing.
  • • Comfort communicating with others in person, on the phone and by email
  • Computer – Must have strong computer skills, including:

  • • Word—ability to write, edit, and format professional documents including memos, reports, and letters
  • • Excel—ability to input, manipulate, and format data; create and use basic formulas; read and understand spreadsheets
  • • PowerPoint—ability to create and edit professional PowerPoint presentations
  • • Internet—ability to conduct research online
  • Interpersonal – Must have strong interpersonal skills, including:

  • • Experience and comfort working in a variety of cultures and communities
  • • Ability to work well within a team
  • • Willingness to be flexible in a changing environment
  • Organization

  • • Strong organizational and time management skills
  • • Ability to meet established objectives on time
  • Other

  • • Knowledge of and experience with issues related to hunger, poverty, and nutrition
  • • Willingness and ability to think creatively to solve problems and overcome challenges
  • • Ability to drive, excellent driving history, and access to a reliable vehicle. Willingness to drive extensively throughout Western Mass.
  • Time Commitment:

    This is a one year, full-time position. Because AmeriCorps VISTA service requires full immersion in the project and community, both full- and part-time employment are strictly prohibited — no exceptions – including political and religious activities. For more information, please review the AmeriCorps VISTA Terms, Conditions and Benefits information available here – http://bit.ly/1dAs2FM.

    Housing:

    AmeriCorps VISTA volunteers are responsible for their own housing.

    AmeriCorps VISTA Program Benefits:

  • • $1,026 monthly living allowance, paid biweekly
  • • Segal Education Award ($5,645) or End-of-Service stipend ($1,500)
  • • Health benefits*
  • • Opportunity to forbear student loans while in service
  • • Relocation assistance (if applicable)
  • • Childcare assistance (if applicable)
  • • Optional life insurance
  • • One year non-competitive status for federal government positions
  • • A network of over 180,000 AmeriCorps VISTA members and alumni
  • How to Apply:

    Please submit a cover letter and your résumé to: jobs@foodbankwma.org with the subject line ATC2014.

    *Health benefits provided by participating in the AmeriCorps VISTA program currently do not meet the individual mandate of the Affordable Care Act. If an AmeriCorps VISTA volunteer does not enroll in a separate program to meet this mandate, they may be assessed a penalty payment.

    The Food Bank of Western Massachusetts is an equal opportunity employer encouraging excellence through diversity.

    Résumés will be considered immediately. Search will continue until the position is filled.

Category : Jobs | Staff Positions

TITLE:  WAREHOUSE ASSOCIATE                         STATUS:  FULL TIME (40 HRS), NON-EXEMPT

Job Description:

The Warehouse Associate is responsible for conducting daily order selection and other related tasks to distribute food to our member agencies in order to advance the goals of the Food Operations Division of The Food Bank of Western Massachusetts.

Primary Responsibility:

  • 1. Pick orders
    • • Carry out pre-shift checks of equipment
    • • Handle paperwork
    • • Read order sheets to locate individual items within warehouse
    • • Remove full case(s) of product from storage rack and place on pallet
    • • Safely maneuver pallet on an electric pallet jack until order is complete
    • • Ensure item pick accuracy and safety of product to prevent damage
    • • Inform supervisor of any discrepancies in case quantity and/or product description
    • • Manually wrap pallets by circling load with roll of plastic wrap until secure
  • 2. Prepare, load and ship product as needed
    • • Load and unload orders and/or product onto trucks with pallet jack
    • • Ensure loads are properly labeled prior to loading
  • 3. Restock products as needed
    • • Ensure all products being stored have identification labels
    • • In some cases, attach pallet identification labels to the pallets
  • 4. Keep work area tidy by picking up scrap wood, paper, plastic wrappers, and broken pallets
  • 5. Maintain warehouse clean and within safety standards.
  • 6. Maintain warehouse within Feeding America standards and industry regulations.

Back-up Responsibility:

  1. Release orders to member agency representatives in a professional manner
  2. Maintain and monitor orderly and safe agency shopping area
  3. Provide assistance in our volunteer sorting room

Job Specifications & Requirements:

  • • 1-year minimum experience in forklift operation and other materials-handling equipment
  • • Physical demands: standing, walking, driving, carrying, twisting, bending, swooping, twisting, pushing/pulling and handling paperwork Lifting of objects weighing from 50 lbs consistently to 75 lbs occasionally. (medical exam required)
  • • Ability to work in all temperature zones
  • • Ability to work in a diverse team environment
  • • Good customer service skills
  • • Class D Drivers License and good driving record
  • • Ability to pass pre-employment drug test
  • • Excellent attendance
  • • Maintain a sanitary and safe work environment

Job Preferences:

  • • Experience with food industry and food safety preferred
  • • Bi-lingual/bi-cultural in Spanish
  • • Proficiency in computer data entry in the Windows environment

Reports to:

Manager of Food Operations

How to Apply:

Please submit a cover letter and your résumé to: jobs@foodbankwma.org with the subject line WHA2014.

The Food Bank of Western Massachusetts is an equal opportunity employer encouraging excellence through diversity.

Résumés will be considered immediately. Search will continue until the position is filled.

Category : Jobs | Staff Positions

TITLE:  DIGITAL COMMUNICATIONS COORDINATOR                         STATUS:  FULL TIME, NON-EXEMPT

Job Description:

Working to advance The Food Bank of Western Massachusetts’ mission to feed our neighbors in need and lead the community to end hunger, the Digital Communications Coordinator’s primary responsibilities are to maintain and expand The Food Bank’s presence on the Internet, uphold and expand a digital media database, and support Communications endeavors via traditional media. S/he should be an effective communicator who applies a solid foundation in writing to emerging and evolving technologies as well as The Food Bank’s regular print publications, such as the quarterly newsletter and the annual report. Working closely with the Communications and Marketing Manager, the Communications Coordinator will join The Food Bank as part of the Development and Marketing team, which is responsible for all fundraising, publicity, and public relations for Western Massachusetts’ largest hunger-relief charity.

Job Components:

General

  • • Deliver messages and promote activities across multiple online channels, using appropriate tone and content
  • • Develop online messaging for general consumption and for a variety of specific audiences
  • • Assist with other communications needs, as directed
  • • Assist with general development and volunteer needs as event support, as directed

Website

  • • Update content on Food Bank website weekly
  • • Provide website maintenance and troubleshooting using the WordPress CMS platform
  • • Draft posts for Food Bank blog
  • Social Media

    • • Update Food Bank social media accounts on a daily basis per social media strategy guidelines/calendar using digital photography, digital images, and sourcing dynamic links
    • • Implement new social media strategies as they are developed
    • • Work with external partners to carry out collaborative online marketing campaigns (including virtual Food Drives, FirstGiving.org, etc)

    Communications & Marketing

    • • Assist with creation of content for Food Bank newsletter and e-newsletter
    • • Coordinate and collaborate with other departments on the creation of materials to be used by external audiences

    Media Relations

    • • Draft press releases and media advisories
    • • Maintain and expand media contact database
    • • Track all media hits and impressions via traditional and social media

    Working Conditions:

    • • Monday–Friday 9am.–5pm with flexibility
    • • Occasional evenings and weekends
    • • Must own car and possess valid driver’s license to attend work-related functions off site

    Job Specifications & Requirements:

    • • Bachelor’s degree in Marketing, Communications, English, Journalism or related field
    • • 1-2 years experience in journalism, corporate or non-profit communications preferred
    • • Proficiency with WordPress CMS, Google Analytics, Google Earth, social media (Facebook, Twitter, YouTube, Flickr, etc.), and other online tools is essential, as is an ability to build engagement through these online tools
    • • Proficiency with the Adobe Creative Suite (Photoshop, InDesign, Illustrator)
    • • Working knowledge of HTML and CSS
    • • Excellent writing skills are critical, including an ability to write effective press releases, blog posts, and other content for both print and online media
    • • Team-player with superior interpersonal and collaboration skills
    • • Exceptional oral communication skills
    • • Ability to multitask and prioritize a number of projects

    Job Preferences:

    • • Ability to speak and write Spanish
    • • Knowledge of Human Services field and/or other nonprofit experience

    Reports to:

    Marketing & Communications Manager

    How to Apply:

    Please submit a cover letter and your résumé to: jobs@foodbankwma.org with the subject line DCC2014.

    The Food Bank of Western Massachusetts is an equal opportunity employer encouraging excellence through diversity.

    Résumés will be considered immediately. Search will continue until the position is filled.

Category : Jobs | Staff Positions