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Jobs | Staff Positions


Job Description:

The Warehouse Associate is responsible for conducting daily order selection and other related tasks to distribute food to our member agencies in order to advance the goals of the Food Operations Division of The Food Bank of Western Massachusetts.

Primary Responsibility:

  • 1. Pick orders
    • • Carry out pre-shift checks of equipment
    • • Handle paperwork
    • • Read order sheets to locate individual items within warehouse
    • • Remove full case(s) of product from storage rack and place on pallet
    • • Safely maneuver pallet on an electric pallet jack until order is complete
    • • Ensure item pick accuracy and safety of product to prevent damage
    • • Inform supervisor of any discrepancies in case quantity and/or product description
    • • Manually wrap pallets by circling load with roll of plastic wrap until secure
  • 2. Prepare, load and ship product as needed
    • • Load and unload orders and/or product onto trucks with pallet jack
    • • Ensure loads are properly labeled prior to loading
  • 3. Restock products as needed
    • • Ensure all products being stored have identification labels
    • • In some cases, attach pallet identification labels to the pallets
  • 4. Keep work area tidy by picking up scrap wood, paper, plastic wrappers, and broken pallets
  • 5. Maintain warehouse clean and within safety standards.
  • 6. Maintain warehouse within Feeding America standards and industry regulations.

Back-up Responsibility:

  1. Release orders to member agency representatives in a professional manner
  2. Maintain and monitor orderly and safe agency shopping area
  3. Provide assistance in our volunteer sorting room

Job Specifications & Requirements:

  • • 1-year minimum experience in forklift operation and other materials-handling equipment
  • • Physical demands: standing, walking, driving, carrying, twisting, bending, swooping, twisting, pushing/pulling and handling paperwork Lifting of objects weighing from 50 lbs consistently to 75 lbs occasionally. (medical exam required)
  • • Ability to work in all temperature zones
  • • Ability to work in a diverse team environment
  • • Good customer service skills
  • • Class D Drivers License and good driving record
  • • Ability to pass pre-employment drug test
  • • Excellent attendance
  • • Maintain a sanitary and safe work environment

Job Preferences:

  • • Experience with food industry and food safety preferred
  • • Bi-lingual/bi-cultural in Spanish
  • • Proficiency in computer data entry in the Windows environment

Reports to:

Manager of Food Operations

How to Apply:

Please submit a cover letter and your résumé to: with the subject line WHA2014.

The Food Bank of Western Massachusetts is an equal opportunity employer encouraging excellence through diversity.

Résumés will be considered immediately. Search will continue until the position is filled.

Category : Jobs | Staff Positions


Job Description:

Working to advance The Food Bank of Western Massachusetts’ mission to feed our neighbors in need and lead the community to end hunger, the Digital Communications Coordinator’s primary responsibilities are to maintain and expand The Food Bank’s presence on the Internet, uphold and expand a digital media database, and support Communications endeavors via traditional media. S/he should be an effective communicator who applies a solid foundation in writing to emerging and evolving technologies as well as The Food Bank’s regular print publications, such as the quarterly newsletter and the annual report. Working closely with the Communications and Marketing Manager, the Communications Coordinator will join The Food Bank as part of the Development and Marketing team, which is responsible for all fundraising, publicity, and public relations for Western Massachusetts’ largest hunger-relief charity.

Job Components:


  • • Deliver messages and promote activities across multiple online channels, using appropriate tone and content
  • • Develop online messaging for general consumption and for a variety of specific audiences
  • • Assist with other communications needs, as directed
  • • Assist with general development and volunteer needs as event support, as directed


  • • Update content on Food Bank website weekly
  • • Provide website maintenance and troubleshooting using the WordPress CMS platform
  • • Draft posts for Food Bank blog
  • Social Media

    • • Update Food Bank social media accounts on a daily basis per social media strategy guidelines/calendar using digital photography, digital images, and sourcing dynamic links
    • • Implement new social media strategies as they are developed
    • • Work with external partners to carry out collaborative online marketing campaigns (including virtual Food Drives,, etc)

    Communications & Marketing

    • • Assist with creation of content for Food Bank newsletter and e-newsletter
    • • Coordinate and collaborate with other departments on the creation of materials to be used by external audiences

    Media Relations

    • • Draft press releases and media advisories
    • • Maintain and expand media contact database
    • • Track all media hits and impressions via traditional and social media

    Working Conditions:

    • • Monday–Friday 9am.–5pm with flexibility
    • • Occasional evenings and weekends
    • • Must own car and possess valid driver’s license to attend work-related functions off site

    Job Specifications & Requirements:

    • • Bachelor’s degree in Marketing, Communications, English, Journalism or related field
    • • 1-2 years experience in journalism, corporate or non-profit communications preferred
    • • Proficiency with WordPress CMS, Google Analytics, Google Earth, social media (Facebook, Twitter, YouTube, Flickr, etc.), and other online tools is essential, as is an ability to build engagement through these online tools
    • • Proficiency with the Adobe Creative Suite (Photoshop, InDesign, Illustrator)
    • • Working knowledge of HTML and CSS
    • • Excellent writing skills are critical, including an ability to write effective press releases, blog posts, and other content for both print and online media
    • • Team-player with superior interpersonal and collaboration skills
    • • Exceptional oral communication skills
    • • Ability to multitask and prioritize a number of projects

    Job Preferences:

    • • Ability to speak and write Spanish
    • • Knowledge of Human Services field and/or other nonprofit experience

    Reports to:

    Marketing & Communications Manager

    How to Apply:

    Please submit a cover letter and your résumé to: with the subject line DCC2014.

    The Food Bank of Western Massachusetts is an equal opportunity employer encouraging excellence through diversity.

    Résumés will be considered immediately. Search will continue until the position is filled.

Category : Jobs | Staff Positions

STATUS:  FULL TIME, One-Year AmeriCorps VISTA Volunteer

The Food Bank of Western Massachusetts in partnership with the New York City Coalition Against Hunger (NYCCAH) is seeking a full-time AmeriCorps VISTA SNAP Coordinator..

Job Description:

The AmeriCorps VISTA volunteer will work in Western Massachusetts to assist eligible hard-to-reach residents enroll in the federal Supplemental Nutrition Assistance Program (SNAP). The AmeriCorps VISTA volunteer will work with Food Bank staff, community partners, other volunteers and Food Bank member agencies to conduct outreach and enrollment assistance. This position includes coordinating and administrative responsibilities as well as supervision of volunteers.


  • • Recruit, train, oversee, and coordinate volunteers who will outreach to vulnerable, hard- to- reach residents, and enroll them in SNAP
  • • Become trained in SNAP education, pre-screening, application process, and case management
  • • Become trained in the Virtual Gateway to enroll individuals in SNAP
  • • Augment existing volunteer program to increase SNAP enrollment
  • • Conduct regular meetings with volunteers to provide support, assess progress, and collect report and feedback forms
  • • Work collaboratively with SNAP Manager to expand SNAP outreach opportunities

Job Specifications/Requirements:

Education & Experience

  • • Bachelors Degree
  • • Ability to drive, excellent driving history, and access to a reliable vehicle a must since this position requires extensive travel throughout Western Massachusetts
  • • Knowledge of and experience with issues related to hunger, poverty, and nutrition
  • • Strong customer relations, written and interpersonal skills.
  • • Ability to present information succinctly and clearly to individuals and groups.
  • • Strong organizational and time management skills.
  • • Proficient in program development, implementation, and evaluation.
  • • Experience and comfort working in a variety of cultures and communities.


  • • Ability to develop and coordinate trainings and educational programs
  • • Ability to research and develop strategies and materials to reach vulnerable, hard-to- reach populations
  • • Spanish fluency a plus
  • • Proficient in MS Office, database management, and internet

Job Preferences:

  • • Ability to cultivate relationships and establish a community presence

Time Commitment:

This is a one year, full-time position. Because AmeriCorps VISTA service requires full immersion in the project and community, both full- and part-time employment are strictly prohibited – no exceptions – including political and religious activities. For more information, please review the AmeriCorps VISTA Terms, Conditions and Benefits information available here –


AmeriCorps VISTA volunteers are responsible for their own housing.

AmeriCorps VISTA Program Benefits:

  • • $1,026 monthly living allowance, paid biweekly
  • • Segal Education Award ($5,645) or End-of-Service stipend ($1,500)
  • • Health benefits*
  • • Opportunity to forbear student loans while in service
  • • Relocation assistance (if applicable)
  • • Childcare assistance (if applicable)
  • • Optional life insurance
  • • One year non-competitive status for federal government positions
  • • A network of over 180,000 AmeriCorps VISTA members and alumni

How to Apply:

Please go to and complete the program application. Please also submit a cover letter and your résumé to:

*Health benefits provided by participating in the AmeriCorps VISTA program currently do not meet the individual mandate of the Affordable Care Act. If an AmeriCorps VISTA volunteer does not enroll in a separate program to meet this mandate, they may be assessed a penalty payment.

The Food Bank of Western Massachusetts is an equal opportunity employer encouraging excellence through diversity.

Résumés will be considered immediately. Search will continue until the position is filled.

Category : Jobs